Last modified on October 2024

This Privacy Policy explains how Revivex collects, uses, shares, and protects personal information, and the privacy rights and choices we offer, in connection with our websites, online services, and products and services (collectively, our “Services”).

For individuals in the U.S., please refer to our Consumer Health Data Privacy Policy for additional information about the processing of your consumer health data, and your rights under applicable state data privacy laws with respect to such data.

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Personal Information We Collect
Information you provide to us. Personal information you may provide to us includes:

• Contact details, such as your first and last name, organization name, email and mailing addresses, and phone number.

• Account data, such as the username and password you may use to establish an online account with us.

• Communications, including information you voluntarily provide during conversations with us (such as when you contact us via WhatsApp or otherwise) and feedback you submit.

• Order and purchase history, including your interactions with our checkout page.

• Payment details, such as your payment card number, bank account number, and shipping address. We rely on payment providers, such as Stripe, to process payments, and we do not have access to payment card numbers.

• Subscriber survey data, including information you provide when you fill out surveys, and recordings of video or voice chats with our marketing team.

• Marketing data, such as your preferences for receiving our marketing communications and details about your engagement with them.

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Third party sources

We may combine personal information we receive from you with personal information obtained from other sources, such as:

• Social media logins, when you log in to the Services using a third-party service like Facebook.

• Data providers, such as information services, data co-ops, and data licensors.

• Public sources, such as social media platforms.

• Marketing partners, such as companies that have entered into joint marketing relationships with us.

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Automatic data collection

We, our service providers, and our business partners may automatically log information about you, your computer or mobile device, and your interaction over time with our websites, online services, and communications, including:

• Device data, such as your computer’s or mobile device’s operating system type and version, browser type, IP address, and general location (city, state, geographic area).

• Online activity data, such as pages or screens you viewed, how long you spent on a page or screen, navigation paths, and whether you opened our marketing emails or clicked links within them.

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We collect this information using cookies and similar technologies. For more information, please visit our Cookie Policy.

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How We Use Personal Information
We use personal information for the purposes set out below.

To perform our contractual obligations:

• Service delivery: To provide, operate, and improve our Services; to process your payments and complete transactions; and to communicate with you about our Services, including sending announcements, updates, security alerts, and support messages.

For our legitimate interests:

• To improve, monitor, and protect our Services: To understand your needs and interests; personalize your experience with our Services and communications; engage in surveys and focus groups; troubleshoot, test, and ensure security; and investigate and protect against fraudulent or harmful activities.

• For research and development: To analyze and improve our Services and business. We may create aggregated, de-identified, or other anonymous data that does not identify you.

• For direct marketing: To send you marketing communications through various channels, such as email and WhatsApp, as permitted by law and in line with your preferences. You can opt out as described below. Where required by law, we will only send you marketing communications with your consent.

• For interest-based advertising: To display ads that are more relevant to you on third-party online services and platforms, and to share information with these companies for advertising purposes, where permitted by law. Where required by law, we will only engage in interest-based advertising with your consent.

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To comply with our legal obligations:
We may use personal information to:

• Comply with applicable laws and legal processes, such as responding to subpoenas or requests from government authorities.

• Audit our internal processes for compliance with legal requirements.

• Enforce our terms and conditions.

• Prevent, identify, investigate, and deter fraudulent, harmful, unauthorized, or illegal activity.

• Protect the rights, privacy, safety, or property of Revivex, you, or others.

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How We Disclose Personal Information
We may disclose personal information to:

• Affiliates: Within Revivex for purposes consistent with this Privacy Policy.

• Service providers: Companies that provide services on our behalf or help operate our Services or business (such as hosting, IT, customer support, AI chat agents, email delivery, WhatsApp business solution providers, survey platforms, and analytics services).

• Payment processors: When you make a purchase, your payment card information is collected and processed directly by our payment processors. We do not retain payment card or bank account details.

• Third parties: Such as advertising companies, data providers, and data co-ops, for interest-based advertising and marketing purposes.

• Professional advisors: Lawyers, auditors, bankers, and insurers as needed.

• Authorities and others: Law enforcement, government authorities, and private parties for compliance and protection purposes.

• Business transferees: In connection with business transactions like mergers, acquisitions, or asset sales.

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Whenever you voluntarily make your personal information available for viewing by others (e.g., through public postings), that information can be accessed and used by others.

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Privacy Rights and Choices

• Account choices: If you have a Revivex account, you can review and update certain account information by logging in. You can also contact us to request deletion of your account and certain personal information.

• Opt out of marketing communications: You may opt out of marketing-related emails and other communications by following the unsubscribe instructions provided in such messages. You may continue to receive non-marketing emails and other communications.

• Personal information requests: Depending on your location and the nature of your interactions with our Services, you may request:

  • Information about how we collect and use personal information (as described in this Privacy Policy).

  • Access to a copy of the personal information we have collected about you.

  • Correction of personal information that is inaccurate.

  • Deletion of personal information that we no longer need or are not legally required to retain.

  • Opt-out of the sale of personal information or processing/sharing for targeted advertising.

  • Additional rights depending on applicable laws.

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To submit requests, please contact us as described in the “How to Contact Us” section below. We may ask for information to confirm your identity before fulfilling your request. Your rights may be subject to certain limitations.

If you are not satisfied with how we address your request, you may submit a complaint as described in the “How to Contact Us” section.

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Other Sites and Services
Our Services may contain links to websites and services operated by third parties. We do not control these sites and are not responsible for their actions or privacy practices.

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Google reCAPTCHA
For U.S. visitors, we use Google reCAPTCHA to protect our Services. Your use of reCAPTCHA is subject to Google’s Privacy Policy and Terms of Service.

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Security
We employ technical, organizational, and physical safeguards designed to protect personal information. However, no security measures are completely secure, and we cannot guarantee the security of your information.

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International Data Transfer
You may provide personal information directly to our U.S.-based Services. If we transfer your information to other jurisdictions, those may not provide the same protections as your home country. We take steps to ensure appropriate safeguards and compliance with applicable data protection laws for any international transfers.

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Children
Our Services are not intended for use by children under 16 years of age. If we learn that we have collected personal information from a child under 16 without the requisite parental consent, we will delete that information.

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Job Applicants
If you apply for a job through our Services, we collect the information you provide (e.g., contact details, professional experience) to process and evaluate your application, and for other lawful purposes related to the recruiting process.

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Retention of Personal Information
We retain personal information only as long as necessary to fulfill the purposes for which it was collected and processed, taking into account the nature and sensitivity of the information, potential risks, and applicable legal and regulatory requirements.

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Changes to This Privacy Policy
We reserve the right to modify this Privacy Policy at any time. If we make material changes, we will notify you by updating the date at the top of this Privacy Policy and posting it on our Services. If required by law, we will also provide notification of changes in another way. Your continued use of our Services after any changes become effective indicates your acceptance of those changes.

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How to Contact Us
If you have questions or concerns about this Privacy Policy or our practices, please contact us at: Email: info@revivex.store